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Privacy Policy — Drakaris Casino Canada
Your privacy matters. This page explains what personal information Drakaris Casino collects, why we collect it, how it's stored, and what rights you have over it. We've written this to be readable — not just legally complete.
What We Collect
When you register and use Drakaris Casino, we may collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identity Data | Full name, date of birth, government ID |
| Contact Data | Email address, phone number, mailing address |
| Financial Data | Payment method details, transaction history |
| Technical Data | IP address, browser type, device information |
| Usage Data | Games played, session duration, betting history |
| Communication Data | Support chat logs, email correspondence |
We collect only what we need. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.
Why We Collect It
Personal data collected by Drakaris is used for the following purposes:
- Account management — creating, verifying, and maintaining your player account
- Payment processing — facilitating deposits and withdrawals securely
- Identity verification — confirming eligibility and preventing fraud
- Regulatory compliance — meeting legal obligations applicable to online gaming operations
- Customer support — resolving queries and maintaining service quality
- Marketing — sending promotional offers, where you have consented to receive them
We do not sell your personal data to third parties. Ever.
How We Store & Protect It
All personal data held by Drakaris is stored on secured servers with industry-standard encryption. Access is restricted to authorised personnel only. We maintain internal data handling policies and conduct regular security reviews.
Financial data is processed through trusted, certified payment providers. Drakaris does not store full card numbers or banking credentials on its own systems.
Data Retention
We retain your personal data for as long as your account is active, and for a defined period afterward as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
If you close your account, we may retain certain records for compliance purposes — including transaction history and identity verification documents — for the period required under Canadian regulations.
Your Rights
As a Canadian player, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — ask us to correct inaccurate or incomplete information
- Deletion — request erasure of your data, subject to legal retention requirements
- Withdrawal of Consent — opt out of marketing communications at any time
- Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable privacy legislation.
Cookies
Drakaris uses cookies to maintain your session, remember your preferences, and analyse site usage. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any material changes will be communicated via the site. Continued use of Drakaris Casino following an update constitutes acceptance of the revised policy.